Privacy Policy

This legal text gives you details of how we collect and process your personal data through the use of our website cuervaenergia.com, including any information that you can provide us through the site when you provide us with your personal data through the forms enabled for such finish.

By providing us with the data, we inform you that our services are not possible for those people who are prevented by regulations from giving consent, so when you send us the forms you guarantee that you have sufficient capacity to grant consent.

Below we inform you about the data protection policy of: Cuerva Energía

1. Responsible for the treatment.

Contact details of the person in charge:

Cuerva and its subsidiaries, which can be consulted in Annex I, with address at: Calle Santa Lucía, 1K 18194 Churriana De La Vega Granada and telephone number: 958570360.

We have a Data Protection Delegate, with whom you can contact through the following email: dpo@cuervaenergia.com

Cuerva, is responsible for your data. (Hereinafter we or our).

2. What data do we collect?

The General Data Protection Regulation defines personal data as all information about an identified or identifiable natural person, that is, any information capable of identifying a person. This would not include anonymous or percentage data.

The personal data that could be collected directly from the interested party will be treated confidentially and will be incorporated into the corresponding processing activities, owned by Cuerva.

On our website we may process certain types of personal data, which may include:

  • Identity data: name, surname and NIF/NIE/Passport.
  • Contact information: email and telephone.
  • Economic data: checking account number.
  • Technical data: CUPS number.

We do not collect any data relating to special categories of personal data (those that reveal your ethnic or racial origin, political opinions, religious or philosophical convictions, union membership and information about your health, genetic or biometric data).

In the event that you are required to collect personal data by law or under the terms of contract between us and you refuse to provide it to us, we may not be able to perform said contract or provide the service, and you must notify us in advance.

3. How do we collect your personal data?

The means we use to collect personal data are:

Through a form on our website, through our contact emails, by phone or postal mail, when:

  • Request information related to your contract
  • Requesto information regarding products/services
  • Subscribe to our newsletter

Through technology or automated interactions: On our site we may automatically collect technical data about your equipment, browsing actions and usage patterns. These data are collected through cookies or similar technologies. If you want more information, you can consult our Cookies Policy.

Through third parties:

  • Google: analytics data or search data. Outside the European Union.

4. Purpose and legitimacy of the use of your data.

The most common uses of your personal data are:

  • The most common uses of your personal data are:
  • For the formalization of a contract between Cuerva and you.
  • When you consent to the processing of your data.
  • When we need it to comply with a legal or regulatory obligation.
  • When necessary for our legitimate interest or that of a third party.

The User may revoke the consent given at any time by sending an email to dpo@cuervaenergia.com, or by consulting the section on the exercise of rights below.

Below is a table in which you can view the ways in which we will use your personal data, and the legitimacy of its use, as well as what kind of personal data we will process. We may process some personal data for additional legal reasons. Thus, if you need details, you can send an email to dpo@cuervaenergia.com.

Purpose Data type

Legitimacy of the processing

Invoice copy request

– Name
NIF/NIE/Passport
– CUPS No. (Meter Point Administration Number)
– Phone
– Email 

Consent of the person concerned

Cumplimiento de una obligación contractual

Obtaining payment document

– Name
NIF/NIE/Passport
– CUPS No. (Meter Point Administration Number)
– Phone
– Email 

Consent of the person concerned

Fulfilment of a contractual obligation

Equipment's reading – Name
NIF/NIE/Passport
– CUPS No. (Meter Point Administration Number)
– Phone

Consent of the person concerned

Fulfilment of a contractual obligation

Contract modifications

– Name
NIF/NIE/Passport
– CUPS No. (Meter Point Administration Number)
– Phone
– Email

– Bank account number

Consent of the person concerned

Fulfilment of a contractual obligation

Service cancellation

– Name

– Surname
NIF/NIE/Passport
– CUPS No. (Meter Point Administration Number)
– Phone
– Email 

Consent of the person concerned

Fulfilment of a contractual obligation

Promotions

– Name
– Phone

– Email

Consent of the person concerned

Legitimate interest

Purpose: we will only use your data for the purposes for which we collected it, unless we reasonably consider that we should use it for another reason, notifying you in advance so that you are informed of the legal reason for its processing and as long as the purpose is compatible with the purpose original.

5. How long will we keep your data?

They will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. The provisions of the different regulations regarding the conservation period will apply, in what is applicable to this treatment.

6. Minors.

Cuerva does not authorize minors under 14 years of age to provide their personal data through the means enabled on this website (completion of web forms for requesting services, contact or by sending emails). Therefore, the persons who provide personal data using said means formally state that they are over 14 years of age, and Cuerva is exempt from any responsibility for non-compliance with this requirement. If your child is younger than the established age limit, he or she has provided personal information a Cuerva, contact us in order to request the exercise of your applicable rights.

In those cases in which the services offered by Cuerva are intended for children under 14 years of age, the means will be enabled to obtain the authorization of the parents or legal guardians of the minor.

7. Exercise of Data Protection Rights:

How to exercise these rights? Users may send a communication to the registered office of Grupo Cuerva or email address dpo@cuervaenergia.com, including in both cases a photocopy of their ID or other similar identification document, to request the exercise of the following rights:

  • Access to your personal data: you can ask Cuerva if it is using your personal data.
  • To request their rectification, if they are not correct, or to exercise the right to be forgotten with respect to them.
  • To request the limitation of the treatment, in this case, they will only be kept by Cuerva for the exercise or defense of claims
  • To oppose their treatment: Cuerva will allow the data to be processed in the manner that you indicate, unless for legitimate reasons or for the exercise or defense of possible claims, they must continue to be processed.
  • To the portability of the data: in case you want your data to be processed by another firm, Cuerva will facilitate the portability of your data to the new person in charge.
  • You can use the models made available to you by the Spanish Agency for Data Protection, to exercise your previous rights: Here

Claim: if you consider that there is a problem with the way in which Cuerva is treating your data, you may direct your claims beforehand to our Data Protection Delegate, so that he can mediate in the email indicated above, or directly to the corresponding control authority, being in Spain, the competent for it: Spanish Agency for Data Protection.

We will request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of the other rights listed above). This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it.

All requests will be resolved within the indicated legal period of one month. However, it may take us longer than a month if your request is particularly complex. In this case, we will notify you and keep you updated.

8. Data communication: provision of services.

It is possible that, while performing our work, we need the help of third parties, who will only process the data to provide the contracted service, and with whom we have the corresponding measures to guarantee your rights:

  • Service providers that provide information technology and systems administration services.
  • Professional advisers including lawyers, auditors and insurers who provide banking, legal, insurance and accounting consulting services

All data processors to whom we transfer your data will respect the security of your personal data and will treat it in accordance with the GDPR.

We only allow such processors to process your data for specified purposes and in accordance with our instructions. However, in compliance with transparency, you can request a list of the companies that provide us services, you can do so by email: dpo@cuervaenergia.com

9. Data security.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, modified or disclosed. In addition, we limit access to your personal data to those employees, contracting agents and other third parties who have a business need to know such data. They will only process your personal data on our instructions and will be subject to a duty of confidentiality.

We have implemented procedures to deal with any suspicion of violation of your personal data and we will notify you and the Control Authority in the event that a security breach occurs, as regulated in the GDPR in its articles 33 and 34.

ANEX 1

  • CUERVA ENERGÍA S.L. with C.I.F. B-18210013 registered in the Mercantile Registry of Granada nº 4, Volume 1472,  Book 0, Sheet 168, Page GR-6313, Inscrip 26
  • TURNING TABLES S.L., with C.I.F B19629088 registered in the Registro Mercantil Nº 4 de Granada, Volume 1614 Sheet 102 Page GR-49469 Inscrip 1
  • PRODUCCIONES HIDROELECTRICAS S.L., with C.I.F B18092684 registered in the Mercantile Registry of Granada Nº 4, Volume 1403  Book 0 Sheet 14 Page GR-6671 Inscrip 12
  • LAN SYSTEM S.L. with C.I.F B18452011 registered in the Mercantile Registry of Granada Nº 4, Volume 769,  Book 0, Sheet 221, Page GR-11719, Inscrip 8
  • SERVICIOS DE EXPLOTACIÓN Y GESTIÓN HIDROELECTRICA S.L.  .with C.I.F B86304664 registered in the Registro Mercantil de Madrid Nº  ,Volume 29235,  Book 0, Sheet 78, Sección 8, Page M-5263469, Inscrip 3
  • NAVITAS ENERGIA S.L. with C.I.F B18656272 registered in the Mercantile Registry of Granada Nº 4, Volume 1067,  Book 0, Sheet 186,  Page GR-23244, Inscrip 7
  • CUERVA ENERGÍA INTERNACIONAL S.L. with C.I.F B18762104 registered in the Mercantile Registry of Granada nº 4, Volume 1191,  Book 0, Sheet 189, Page GR-28934, Inscrip 4
  • ELECTRICA SAN GREGORIO S.L. with C.I.F B18057208 registered in the Mercantile Registry of Granada Nº 4, Volume 750,  Book 0, Sheet 101,  Page GR-11031, Inscrip 10
  • ELECTRICA SAN BUENAVENTURA S.L. with C.I.F B18472597 registered in the Mercantile Registry of Granada Nº 4, Volume 1472,  Book 0, Sheet 155,  Page GR-12880, Inscrip 10
  • ELECTRICA DEL GUADALFEO S.L. with C.I.F B18000224 registered in the Mercantile Registry of Granada Nº 4, Volume 1472,  Book 0, Sheet 179,  Page GR-10081, Inscrip 10
  • DISTRIBUIDORA ELECTRICA BERMEJALES S.L. with C.I.F B18045666 registered in the Mercantile Registry of Granada number 4, Volume 1065,  Book 0, Sheet 56,  Page GR-6321, Inscrip 18
  • PARQUE METROPOLITANO SOLAR 42 S.L. with C.I.F, B18827501 registered in the Mercantile Registry of Granada Nº 4, Volume 1286  Book 0 Sheet 213 Page GR-33505 Inscrip 1
  • PARQUE METROPOLITANO SOLAR 23 S.L. with C.I.F B18827105 registered in the Mercantile Registry of Granada Nº 4, Volume 1286,  Book 0, Sheet 181, Page GR-33489, Inscrip 1
  • PARQUE METROPOLITANO SOLAR 21 S.L. with C.I.F B18827121 registered in the Mercantile Registry of Granada Nº 4, Volume 1286,  Book 0, Sheet 173, Page GR-33485, Inscrip 1
  • NAVITAS PATRIMONIO S.L. with C.I.F B18656272 registered in the Mercantile Registry of Granada Nº 4, Volume 1067,  Book 0, Sheet 186,  Page GR-23244, Inscrip 7
  • ENERGIA EÓLICA GAVIA S.L. with C.I.F B98245293 registered in the Mercantile Registry of Granada Nº 4, Volume 1604,  Book 0, Sheet 77, Page GR-49023, Inscrip 2
  • GRUPO EMPRESARIAL CUERVA S.L. with C.I.F B18955765 registered in the Mercantile Registry of Granada Nº 4, Volume 1418,  Book 0, Sheet 43, Page GR-39465, Inscrip 1
  • FLOW ENERGY TRADE, S.L with C.I.F B19651975  registered in the Mercantile Registry of Granada,  Volume 1644, Sheet 104, Page GR-50803, Inscrip 1
  • VERGY COMMUNITY S.L., con CIF B10772804, registered in the Mercantile Registry of Granada, Volume: 1802, Book 0, Sheet 71, Page 8, Page 58172, Inscrip 1

Contacta con nosotros

Rellena este formulario o:

958 570 360
info@cuervaenergia.com

C/ Santa Lucía 1 K 18194.
Churriana de la Vega - Granada.

Horario de atención:

Lunes a jueves 08:00 a 18:00 horas

Viernes 08:00 a 14:00 horas